Refund and Returns Policy

Effective Date: January 6, 2025

At Fuzznapo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process. Please read our policy below to understand how our return and refund system works.

1. Return Eligibility
To be eligible for a return, your item must be:

  • In its original, unused condition (unworn, undamaged, and with all tags and packaging intact).
  • Returned within 30 days of the delivery date.

2. How to Return an Item

  • Step 1: Contact our customer service team at info@fuzznapo.com or call (478) 988-1591 to initiate a return. Please provide your order number and details about the item you wish to return.
  • Step 2: You will receive instructions on how to return the item, including a return shipping label if applicable.
  • Step 3: Package the item securely and return it to the provided address.

3. Refund Process
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

4. Exchanges
If you would prefer to exchange an item for a different size, color, or style, please contact us as soon as possible. We will be happy to assist you with an exchange, subject to availability.

5. Non-Returnable Items
Certain items are non-returnable, including:

  • Gift cards
  • Final sale items or clearance items
  • Items that have been worn or damaged by the customer.

6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@fuzznapo.com or (478) 988-1591. We will provide a full refund or send a replacement, depending on your preference.

7. International Returns
Currently, we only accept returns for orders shipped within the United States. We are working to expand our return services to international customers in the near future.

If you have any questions or need assistance with your return, feel free to reach out to us at any time. We are here to help and ensure your experience with Fuzznapo is as smooth and enjoyable as possible.

Thank you for shopping with Fuzznapo!