Shipment Policy
Effective Date: January 6, 2025
At Fuzznapo, we strive to provide a smooth and efficient shipping experience for our customers. Below is our Shipment Policy, which outlines our shipping process, delivery options, and related terms and conditions.
1. Shipping Locations
Currently, Fuzznapo offers shipping within the United States. We do not yet offer international shipping, but we are working on expanding our services in the future. All shipping is available for delivery to residential or business addresses within the U.S.
2. Shipping Methods
We offer several shipping options to suit your needs. At checkout, you will be able to choose from the following delivery methods (specific options may vary depending on your location):
- Standard Shipping: 5-7 business days (shipping time may vary based on location)
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days (available in select locations)
Shipping times are estimated based on business days (Monday through Friday, excluding holidays). Please note that delivery times may be impacted by factors beyond our control, such as weather, holidays, or shipping carrier delays.
3. Shipping Charges
Shipping fees are calculated at checkout based on the shipping method you select and your delivery address. The total shipping cost will be displayed before you complete your order.
- Free Shipping: We offer free standard shipping on orders over a certain amount. The free shipping threshold will be clearly indicated on the website.
- Shipping Fees for Smaller Orders: For orders that do not qualify for free shipping, the shipping fee will be determined based on the weight of your order and the destination.
4. Order Processing
Orders are typically processed and shipped within 1-2 business days of order confirmation. We strive to fulfill all orders as quickly as possible. However, please note that processing times may be longer during busy periods, such as holidays or special promotions.
If an item in your order is out of stock, you will be notified immediately, and we will provide you with the option to adjust or cancel your order.
5. Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number and link to track your shipment. You can also track your order through your Fuzznapo account on our website.
6. Shipping Delays
While we aim to deliver your order within the estimated shipping time, Fuzznapo is not responsible for shipping delays caused by third-party carriers, weather conditions, or any unforeseen circumstances. If you experience a delay, please check your tracking information for updates.
If your order is significantly delayed, feel free to contact us, and we will assist you in resolving the issue.
7. Missing or Lost Shipments
If you believe your order is lost or missing, please contact our customer service team at info@fuzznapo.com or (478) 988-1591. We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
8. Incorrect Shipping Information
Please ensure that all shipping information (including your address, phone number, and email) is entered correctly at checkout. Fuzznapo is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address details provided by the customer.
9. Signature Confirmation
For high-value orders, we may require signature confirmation upon delivery to ensure that the package is securely received. You will be notified if this is the case for your order.
10. Returns and Exchanges
For information regarding returns, exchanges, and related policies, please refer to our Refund and Returns Policy.
11. Customer Service
If you have any questions or concerns about the shipping process, please feel free to contact our customer support team at:
- Email: info@fuzznapo.com
- Phone: (478) 988-1591
- Address: 1103 E Church St #2W, Fort Valley, GA 31030
Thank you for choosing Fuzznapo! We appreciate your business and are committed to providing you with a smooth and timely shipping experience.